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Topadial Contact Centre Platform

Instantly Scalable Outbound Dialer & Inbound Call Handling System

Topa dial is an intuitive and easy to use outbound dialling and inbound call handling platform for businesses. Start your trial now, and be making calls in minutes

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Outbound Dialler

Our platform makes outbound calls for agents, and connects them to live customers to maximise productivity. This method of outbound calling can give up to 4-5 hours of talk time per day for agents.

Inbound Call Queues

Our platform also has powerful inbound queueing capabilities to deal with large influxes of inbound calls. With sophisticated inbound reporting, identify the busiest parts of the day, spikes and trends & where you need to improve.

Start dialling & receiving calls in minutes

Instant Access

No booking demos or speaking to annoying sales guys.

Start your 7-day free trial now and have instant access to all features, use our help guides to familiarize yourself with the system. We even give you 2usd test credit to start making calls.

Maximize agent productivity

Outbound Dialling & AMD

Our dialler will automatically dial out for your agents, vastly increasing productivity. If enabled, the dialler will only connect your agent to a customer after checking if it is a real human answer and not a voicemail using advanced Answering Machine detection.

Purchase and route telephone numbers in seconds

Telephone Number Management

No booking demos or speaking to annoying sales guys.

Need a new telephone number for your campaign or inbound queue? Set one up in seconds, and assign it to your campaign or queue, to dial from or for customers to call you. No creating tickets, no messing around. Choose from 77 countries.

Setup custom call queues in only a few clicks

Inbound Queue Setup / IVR

Our platform also has powerful inbound queueing capabilities to deal with large influxes of inbound calls. If you need a new inbound call queue, use our easy inbound queue wizard to set one up in minutes. Set up a welcome message, max hold time, hours of operation etc. Use our AI voice generator to make natural-sounding audio prompts or upload your own.

Nurture agent self improvement and healthy competition

Gamification / Management Alerts

No booking demos or speaking to annoying sales guys.

Need a new telephone number for your campaign or inbound queue? Set one up in seconds, and assign it to your campaign or queue, to dial from or for customers to call you. No creating tickets, no messing around. Choose from 77 countries.

Intuitive reports that you will enjoy using

Great Reporting

Most contact centre solutions reports make managers eyes glaze over. Topa have spent a great deal of effort creating detailed reports which are easy to follow, and easy to digest, so you love clicking on them and using them.

Training agents can be easy and enjoyable

Training Module

Enter “Training Mode” To conduct the fastest, easiest training session of your life. Filter calls by length & outcome, listen to the call, and give feedback. If you wish, post this feedback to your agents login screen for them to view immediately, or with your supervision.

If you spot a good or bad example of a call, use our Shared Recording button to add this to your shared training recordings, so agents and other managers can listen to this and view your notes for best practice .

Connect using only your browser to our feature rich agent interface

Awesome Agent Interface

No more downloading soft phones and installing hard phones if you don’t want to. Our webrtc technology allows agents to login and talk through their browser, immediately. Nothing more than a headset is needed.

Our interface was designed with real care and attention, and encourages agent self improvement and ownership of their work, they can access various stats for themselves, their team and training materials

Deploy Your Free Trial Now – Instant Access

You can signup now, and be instantly logged in to your contact centre solution with a free 7 day trial, we even give you some free call credit so you can start making calls.

Topadial integrates with all of your favourite apps. Ask us for more information.

Topadial integrates with all of your favourite apps. Ask us for more information.

Our Engagement Services

Start your conversation

Not sure? We are so confident we can both improve your customers experience, and save you money that we will offer potential new clients a free trial, so with absolutely nothing to lose, why not engage with us today.