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Contact Centre Training – The Key to Mastery

Contact Centre Training – The Key to Mastery

Employees that are provided ongoing learning opportunities after onboarding, are more motivated, work smarter, and are more productive. In contrast, employees who have not received further training after their onboarding are more likely to become frustrated with their...

Working in a Call Centre – Everything You Need to Know

Working in a Call Centre – Everything You Need to Know

Call centres act as a fundamental component of customer service teams and are often the primary means of communication between a business and it's customers. To work in a call centre, you'll need to be motivated by customer success. Call centre agents are tenacious...

A Guide to Contact Centre Outsourcing

A Guide to Contact Centre Outsourcing

When you first start a business, everything is on you – from accounting to customer service to sales.However, as you grow your business, you can’t focus on everything internally. This is especially the case with customer service and customer care. Outsourcing customer...

We are now offering Apprenticeships

We are now offering Apprenticeships

Origin are now offering Apprenticeships in Partnership with Norfolk County Council and City College Norwich, anybody who now joins Origin has the option to join the Apprenticeship Scheme and get paid while they gain Nationally recognised Qualifications. Get qualified...

Why Small Business Owners Need Answering Services

Why Small Business Owners Need Answering Services

Customer satisfaction should be a top priority for any business. Having a small business answering service is an easy way to impress customers. It’s no secret that having a poor level of customer service can adversely affect your company’s performance. In fact, damage...

Why Active Listening is the Best Customer Service Skill

Why Active Listening is the Best Customer Service Skill

Behind every customer call is a real person, looking for guidance or a solution to a problem. It’s critical to engage in active listening to make that person feel truly heard, understood, and served. The more empathy you have with your customers — the more you listen...

The 5 top Benefits of outsourcing your Telemarketing!

The 5 top Benefits of outsourcing your Telemarketing!

Reason 1: Cost Cutting Outsourcing your telemarketing function may look costly as part of an initial outlay, however it a small price to pay when you consider the cost implications of an in-house telemarketing campaign. Hiring an in-house, outbound telemarketer may...

Email Open – Telemarketing Close – The Power Duo!

Email Open – Telemarketing Close – The Power Duo!

Many of today’s businesses wonder which is better, traditional telemarketing or email marketing. However, a better decision may be to just do both. We’ve all gotten those annoying unsolicited calls early in the morning for products or services that we might need but...

It’s all a matter of Tone!

It’s all a matter of Tone!

It is said that words account for only 7% of a message. The challenge for telemarketers is getting their point across when they can't use body language or visuals. 93% of their message must be communicated through the voice. This is the reason a phone script is so...

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