Customer Engagement Professionals
Scalable Multi-Channel Engagement, Re-engagement and Customer Reach SolutionsWe are an AWARD-WINNING Multichannel Customer Contact Centre, offering a complete range of Customer Engagement Services. We are a young, hungry and ambitious team who embrace the very latest technology, whilst continually trialling next year`s revolution, to make sure we are always at the cutting edge of our industry. By being at the forefront, we make sure that we and therefore our clients are getting the very best service offer at the lowest cost.
Don’t believe us? Ask us about a FREE TRIAL…
Mission Statement
Our Mission is to proactively and dynamically revolutionise Customer Engagement using market disrupting strategies, cutting edge technology, exceptional investment in training, idea sharing and new best practices, to become best in class at Ethical Brand Promotion and a catalyst for change in Customer Engagement & Communication.
How Can we help?
Inbound Call Handling
Review Moderation
Protecting Your Brand from negative reviews, and encouraging positive feedback.
SMS and Email Services
Social Media
Social Media, engage with your customers and potential new ones in this exciting fast growing medium.
Online Chat
Multichannel Engagement
Omni packages, all our other services into one customer driven, cost effective, brand engagement experience.
Unrivalled Customer Experience
We offer your customers an unrivalled experience whilst engaging with your brand, thereby increasing reengagement and brand loyalty.
Calls handled per hour
%
Client Satisfaction
%
Calls Answered within 10 Seconds
%
Average Client Saving
Proud to Partner with
Don’t just take our word for it!
We chose to work with Origin following a recommendation from one of our key lenders and we weren’t disappointed, they improved appointment making by over 40% whilst reducing cost per appointment by around 20%. How did they do this we asked them? Investment in technology was their answer. Our relationship has just had its 2nd Birthday.
We outsourced our call centre to Troy`s team last year, the cost saving has been around 33% plus we have seen the numbers of calls answered within 10 seconds rise by over 40% to 98%. We attended their training days for the team handling our account, and I have to say we were all very impressed with the ideas, technology and procedures Connect are using. Very professional and we highly recommend them to your business or organisation.
Close the loop on your marketing with the Origin family of Companies
Intelligent Data
Reach More, Engage More, Convert More with our Intelligent B2B and B2C Prospect Data.
Dynamic Telesales
Scalable Multi-Channel Engagement, Re-engagement & Customer Reach Solutions.
Market Leading Dialer
TopaDial is a Premium Market Leading & Instantly Deployable Contact Centre Platform.
Start your conversation
Not sure? We are so confident we can both improve your customers experience, and save you money that we will offer potential new clients a free trial, so with absolutely nothing to lose, why not engage with us today.